Refund policy

1. ALL SALES FINAL; LIMITED EXCEPTIONS

Due to the volatile, speculative, and rapidly changing nature of the collectibles market, all sales are final unless otherwise explicitly stated by Lowkey Stock LLC in writing.

Refunds, returns, or exchanges will not be granted for reasons including, but not limited to:

  • Market value fluctuations

  • Pull results, odds outcomes, or pack contents

  • Player performance or roster changes

  • Grading outcomes or expectations

  • Personal preference, dissatisfaction, or buyer’s remorse

Limited exceptions may be granted solely at Lowkey Stock LLC’s discretion in the following cases:

  • Incorrect item shipped by Lowkey Stock LLC

  • Material error in product description attributable to Lowkey Stock LLC

All exception requests must:

  • Be submitted within 48 hours of confirmed delivery

  • Include clear supporting documentation (photos, videos, packaging condition)

Lowkey Stock LLC reserves the right to deny any request that does not strictly meet these requirements.

2. SEALED PRODUCTS, MANUFACTURER DEFECTS & ACCEPTANCE

Lowkey Stock LLC is a retailer and not the manufacturer of sealed trading card products.

All sealed products are sold as-is. Any manufacturing defects, including but not limited to:

  • Printing defects

  • Centering issues

  • Surface defects

  • Missing hits or inserts

  • Damage within sealed packaging

are the sole responsibility of the manufacturer.

Once a sealed product is opened, it is considered accepted in full by the customer and is no longer eligible for any return, refund, or exchange under any circumstance.

Customers must submit defect claims directly to the manufacturer. Lowkey Stock LLC:

  • Does not process manufacturer claims

  • Does not guarantee claim outcomes

  • Is not responsible for manufacturer determinations

Helpful manufacturer resources include:

  • Topps

  • Panini

  • Upper Deck

  • Pokémon

3. ODDS, GUARANTEED HITS & NO EXPECTED VALUE

All odds, guaranteed hits, inserts, and pack configurations are determined solely by the manufacturer.

Statements such as "on average," "per case," or similar language do not guarantee specific results in any individual box, pack, or purchase.

Customers acknowledge that purchasing sealed trading card products involves inherent risk and chance.

Lowkey Stock LLC makes no guarantees regarding:

  • Card value or resale value

  • Specific players, teams, or outcomes

  • Pull quality or rarity

  • Grading outcomes

  • Financial return or expected value

A product that does not contain a high-value card or desired hit is not defective if manufacturer-stated odds were accurately represented.

4. SHIPPING, DELIVERY & RISK OF LOSS

All shipments from Lowkey Stock LLC include tracking and delivery confirmation.

Risk of loss and title transfer to the customer upon confirmed delivery by the carrier to the address provided at checkout.

Lowkey Stock LLC is not responsible for:

  • Carrier delays or service interruptions

  • Packages marked as delivered by the carrier but subsequently lost or stolen

  • Delivery to incorrect addresses provided by the customer

  • Issues arising from third-party delivery locations (including apartment complexes, mailrooms, or shared receiving areas)

Successful carrier delivery confirmation constitutes conclusive proof of delivery and fulfillment for purposes of payment disputes, chargebacks, and claims.

Any claims for missing or damaged shipments must:

  • Be submitted within 48 hours of delivery confirmation

  • Include all required supporting documentation

Failure to comply with these requirements may result in denial of the claim.

5. SIGNATURE CONFIRMATION AND ID VERIFICATION & HIGH-VALUE ORDERS

Lowkey Stock LLC reserves the right to require signature confirmation on any order and will require signature confirmation on online orders exceeding $500.

By placing an order, the customer agrees to accept delivery requirements, including signature confirmation where applicable.

Failure or refusal to accept delivery, including failure to sign for a shipment, does not constitute non-delivery and does not entitle the customer to a refund, reversal, or chargeback.

Lowkey Stock LLC reserves the right to require additional identity verification on any order and will require identity verification for certain high-value or high-risk transactions at our discretion.

Customers may be required to provide a valid government-issued photo ID and/or additional verification information prior to order fulfillment.

By placing an order, the customer agrees to comply with any verification requests as a condition of order processing and shipment.

Failure or refusal to provide requested verification may result in order cancellation and refund at Lowkey Stock LLC’s discretion.

Lowkey Stock LLC is not responsible for delays in shipment resulting from verification procedures, and such delays do not constitute grounds for cancellation, refund, or chargeback.

6. FREIGHT FORWARDERS & THIRD-PARTY SHIPPING SERVICES

Lowkey Stock LLC does not ship to international freight forwarders, reshipping services, or third-party package forwarding companies.

Orders associated with known freight forwarding addresses may be:

  • Canceled prior to shipment

  • Held for verification

  • Refused at Lowkey Stock LLC’s sole discretion

Lowkey Stock LLC reserves the right to cancel any order that presents an elevated risk of fraud, including orders involving:

  • IP address mismatches

  • Billing and shipping discrepancies

  • Use of freight forwarding services

If an order is shipped to a third-party forwarding service, delivery to that service constitutes final delivery to the customer.

The forwarding company is deemed the customer’s agent, and Lowkey Stock LLC is not responsible for any loss, damage, delay, or dispute occurring after confirmed delivery to that address.

7. FRAUD PREVENTION, ORDER VERIFICATION & CANCELLATIONS

Lowkey Stock LLC actively monitors all transactions for fraud and reserves the right to:

  • Request identity verification prior to shipment

  • Delay or hold orders for manual review

  • Cancel any order deemed high-risk

Verification may include, but is not limited to:

  • Government-issued identification

  • Billing address confirmation

  • Payment method verification

Failure to comply with verification requests may result in order cancellation and refund at Lowkey Stock LLC’s discretion.

8. CHARGEBACKS, PAYMENT DISPUTES & ABUSE

By completing a purchase, the customer agrees to contact Lowkey Stock LLC prior to initiating any chargeback or payment dispute.

Customers acknowledge that:

  • Delivery confirmation constitutes proof of fulfillment

  • Product descriptions and odds disclosures were reviewed prior to purchase

  • All sales are final unless explicitly stated otherwise

Chargebacks initiated for reasons inconsistent with these Terms & Conditions may be considered fraudulent or abusive activity.

Lowkey Stock LLC reserves the right to:

  • Dispute all chargebacks with supporting evidence

  • Recover associated fees, costs, and losses where permitted by law

  • Restrict or permanently ban customer accounts

  • Refuse future transactions

Evidence used in dispute resolution may include:

  • Order and transaction records

  • IP address and device fingerprinting data

  • Billing and shipping confirmation

  • Carrier delivery confirmation (including signature where applicable)

  • Customer communications

  • Security footage (for in-store transactions)

Excessive chargebacks or dispute activity may result in permanent account termination.

Contact Us

For return or refund questions, please contact us through the Lowkey Stock Contact Page.